Services

Scott County Transit System, Inc. (SCTS) is dedicated to providing safe and efficient transportation services throughout Scott County. ​With both fixed routes and pre-scheduled appointments, SCTS offers convenient options for clients, encouraging trips to be booked at ​least 24 hours in advance.

Operating from 8:00 a.m. to 5:00 p.m. on weekdays and 10:00 a.m. to 2:00 p.m. on Saturdays, SCTS ensures passengers travel ​comfortably in clean, air-conditioned vehicles, with wheelchair accessibility. Drivers are helpful and will assist passengers with ​carrying purchases. Seat belts must be worn at all times and smoking is prohibited on all transit vehicles.

To ride passengers can call to make advance reservations or call the same day for a ride in town. Service animals and medical ​equipment are permitted on board.

SCTS is committed to providing reliable and accessible transportation services, ensuring the safety and comfort of all passengers ​throughout their journeys.

Equal Employment Opportunity

Scott County Transit System, Inc. does not discriminate against any employee or applicant for employment because of race, color, ​religion, national origin, sex, age, or physical or mental disability.

Rules of Conduct

All riders are required to conduct themselves properly when riding a SCTS vehicle. Behavior that distracts the driver or annoys other ​passengers will not be tolerated. This behavior includes, but is not limited to:

• Disturbing Behavior: Passengers are expected to refrain from talking loudly or engaging in activities that may disrupt others.
• Movement While in Motion: For safety reasons, passengers should remain seated while the vehicle is in motion and only move when ​it's safe to do so.
• Prohibited Substances: Eating, drinking, smoking, or using chewing tobacco is not allowed on the vehicle.
• Seat Belt Usage: Both passengers and the driver are required to wear seat belts at all times while the vehicle is in motion.
• Solicitation: Any form of solicitation, including selling goods or services, is not permitted.
• Trip Notification: Passengers must inform SCTS if they no longer require a scheduled trip.
• Respectful Conduct: Passengers are expected to maintain appropriate behavior, refrain from offensive language or physical abuse ​towards others, including the driver.
• 8. Personal Hygiene: Passengers are encouraged to maintain personal hygiene to ensure a comfortable environment for all riders. ​By adhering to these guidelines, SCTS aims to promote a pleasant and safe transportation experience for everyone onboard.

Behavior such as that listed above may result in denial of service. When a rider violates any of these rules, the driver is to show the ​individual the rules and ask him/her to comply with them. Continued violation of the rules may result in denial of service.

Other safety infractions that will result in a denial of service include:

• The parent(s) or guardian of a child weighing less than 50 pounds shall provide an approved child’s seat that can be secured ​with a conventional seat belt. No child under 50 pounds shall be transported without an approved child seat. Children or ​infants are never to be held in the lap of an adult while the vehicle is in motion.
  

• Individuals known to have an infectious disease (such as tuberculosis, or childhood diseases such as chicken pox, etc.) or head ​lice shall be denied service until SCTS receives notification the disease has been rendered noninfectious.
  

Service animals are permitted on all vehicles. Service animals presenting a danger to the driver or other passengers must be confined ​or constrained.

Oxygen tanks and other necessary medical equipment are allowed on all vehicles. The equipment must be secured to prevent injury in ​case of an accident or sudden stop.

To request a reasonable accommodation to any rule, contact Executive Director at 573-472-3030.

Title VI

Notifying the Public of Rights under Title VI

Scott County Transit System, Inc. posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.

Scott County Transit System, Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

Scott County Transit System, Inc. operates its programs and services without discrimination against individuals with disabilities, in accordance with the Americans with ​Disabilities Act of 1990.

To obtain additional information about your rights under Title VI, or in another language, contact Scott County Transit System, Inc.

To obtain additional information about your rights under Title VI, contact Scott County Transit System, Inc.

Additional information on Scott County Transit System’s nondiscrimination obligations may be requested by calling 573-472-3030.

If you believe you have been discriminated against on the basis of race, color, or national origin by Scott County Transit System, you may file a Title VI complaint by ​completing, signing, and submitting the agency’s Title VI Complaint Form.

How to file a Title VI complaint with Scott County Transit System, Inc.:

1. To obtain a Title VI complaint form, call 573-472-3030. We can fax or mail a copy of the form.

2. In addition to the complaint process at Scott County Transit, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region VII, ​1200 New Jersey Avenue SE, Washington, DC 20590.

3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged ​discrimination as possible.

4. The form must be signed and dated, and include your contact information. If information is needed in another language, contact 573-472-3030.

Reasonable Modification Policy

Background

Effective July 13, 2015, transit providers are required under 49 CFR 37.5(i)(3) to make reasonable modifications in policies, practices, or procedures when ​the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services. The process to be ​used in considering requests for reasonable modifications is described in 49 CFR 37.169.

Basic process requirements that must be met are:

• Information on the reasonable modification process must be readily available to the public, and must be accessible
  
• Advance notice can be required, but flexibility is also needed to handle requests that are only practicable on the spot
  
• Individuals requesting modifications are not required to use the term “reasonable modification”
  

Procedure

Passengers can request reasonable modifications for all modes (fixed route, general public demand response, and ADA paratransit). Passengers making ​requests are not required to use the term “reasonable modification.”

Requests should be made at least the day before but flexibility is required for on the spot requests. The transit manager will review all requests and ​provide the determination. For on-the-spot requests, the driver should contact dispatch. Dispatch will contact the transit manager.

Documentation will be maintained regarding the request and the resulting action taken.

Public Information

The following statement will be posted on the website and the rider guide.

Passengers with disabilities may request modifications to current service procedures to access the service.

To make a request, please call us at 573-472-3030 or email us at scottcountytrans@hotmail.com. Please submit requests at least the day before the trip.

ADA Complaint

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you ​can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

How do you file a complaint?

You can call us, download, or use our ADA complaint form or request a copy of the form by writing or phoning Scott County Transit System, Inc., 105 E. Center, ​Sikeston, MO 63801; 573-472-3030.

Click here to download our ADA Complaint form.

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

• Your name, address and telephone number. (See Question 1 of the complaint form.)
  
• How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of ​discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
  
• The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
  

Please submit your complaint form to address listed below:

Marilyn Schlosser, Executive Director

Scott County Transit System, Inc.

105 E. Center

Sikeston, MO 63801

Do you need complaint assistance?

If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you.

Please contact us at 573-472-3030 or scottcountytrans@hotmail.com

How will your complaint be handled?

Scott County Transit System, Inc. investigates complaints received no more than 180 days after the alleged incident. Scott County Transit System, Inc., will ​process complaints that are complete. Once a completed complaint is received, Scott County Transit System, Inc. will review it to determine if Scott County ​Transit System, Inc. has jurisdiction.

Scott County Transit System, Inc. will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the

case, Scott County Transit System, Inc. may contact you. Unless a longer period is specified by Scott County Transit System, Inc., you will have ten (10) days from ​the date of the request to send the requested information. If the requested information is not received, Scott County Transit System, Inc. may administratively ​close the case. A case may also be administratively closed if you no longer wish to pursue it.

After an investigation is complete, Scott County Transit System, Inc. will send you a letter summarizing the results of the investigation, stating the findings and ​advising of any corrective action to be taken as a result of the investigation. If you disagree with Scott County Transit System, Inc. determination, you may ​request reconsideration by submitting a request in writing to Scott County Transit System, Inc. executive director within seven (7) days after the date of Scott ​County Transit System, Inc. letter, stating with specificity the basis for the reconsideration. The executive director will notify you of the decision either to accept ​or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the executive director will issue a determination letter to ​the complainant upon completion of the reconsideration review.

Do I have other options for filing a complaint?

We encourage that you file the complaint with us. However, you may file a complaint with the Missouri Department of Transportation or ​the Federal Transit

Administration.

Missouri Department of Transportation

External Civil Rights Division Title VI Coordinator

1617 Missouri Blvd P.O. Box 270

Jefferson City, Mo 65102-0270

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue SE

Washington, DC 20590

Michelle Worth, Chairman

Maude Harris, Sec./Treas.

Donald Swanner

James McMillen

David Avery

Barry Cook

Hunter Crowley

Tim Porch

Barry Blevins

Hudson Kuykendall