Scott County Transit System, Inc. investigates complaints received no more than 180 days after the alleged incident. Scott County Transit System, Inc., will process complaints that are complete. Once a completed complaint is received, Scott County Transit System, Inc. will review it to determine if Scott County Transit System, Inc. has jurisdiction.
Scott County Transit System, Inc. will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the
case, Scott County Transit System, Inc. may contact you. Unless a longer period is specified by Scott County Transit System, Inc., you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Scott County Transit System, Inc. may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Scott County Transit System, Inc. will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with Scott County Transit System, Inc. determination, you may request reconsideration by submitting a request in writing to Scott County Transit System, Inc. executive director within seven (7) days after the date of Scott County Transit System, Inc. letter, stating with specificity the basis for the reconsideration. The executive director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the executive director will issue a determination letter to the complainant upon completion of the reconsideration review.
