Connecting Communities, One Ride at a Time.
History
In 1981, the Scott City Senior Citizens Transportation System, Inc. was established to address the transportation needs in the Scott City area, initially operating with one van and one RSVP volunteer.
By 1985, the service extended to the Chaffee area, prompting a name change to Scott County Transit System, Inc.
In 1988, another expansion took place, reaching Sikeston and the surrounding rural areas to offer transportation services countywide.
Services
Scott County Transit System, Inc. (SCTS) is dedicated to providing safe and efficient transportation services throughout Scott County. With both fixed routes and pre-scheduled appointments, SCTS offers convenient options for clients, encouraging trips to be booked at least 24 hours in advance.
Operating from 8:00 a.m. to 5:00 p.m. on weekdays and 10:00 a.m. to 2:00 p.m. on Saturdays, SCTS ensures passengers travel comfortably in clean, air-conditioned vehicles, with wheelchair accessibility. Drivers are helpful and will assist passengers with carrying purchases. Seat belts must be worn at all times and smoking is prohibited on all transit vehicles.
To ride passengers can call to make advance reservations or call the same day for a ride in town. Service animals and medical equipment are permitted on board.
SCTS is committed to providing reliable and accessible transportation services, ensuring the safety and comfort of all passengers throughout their journeys.
Equal Employment Opportunity
Scott County Transit System, Inc. does not discriminate against any employee or applicant for employment because of race, color, religion, national origin, sex, age, or physical or mental disability.
Rules of Conduct
All riders are required to conduct themselves properly when riding a SCTS vehicle. Behavior that distracts the driver or annoys other passengers will not be tolerated. This behavior includes, but is not limited to:
Behavior such as that listed above may result in denial of service. When a rider violates any of these rules, the driver is to show the individual the rules and ask him/her to comply with them. Continued violation of the rules may result in denial of service.
Other safety infractions that will result in a denial of service include:
Service animals are permitted on all vehicles. Service animals presenting a danger to the driver or other passengers must be confined or constrained.
Oxygen tanks and other necessary medical equipment are allowed on all vehicles. The equipment must be secured to prevent injury in case of an accident or sudden stop.
To request a reasonable accommodation to any rule, contact Executive Director at 573-472-3030.
Title VI
Notifying the Public of Rights under Title VI
Scott County Transit System, Inc. posts Title VI notices on our agency’s website, in public areas of our agency, in our board room, and on our buses and/or paratransit vehicles.
Scott County Transit System, Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.
Scott County Transit System, Inc. operates its programs and services without discrimination against individuals with disabilities, in accordance with the Americans with Disabilities Act of 1990.
To obtain additional information about your rights under Title VI, or in another language, contact Scott County Transit System, Inc.
To obtain additional information about your rights under Title VI, contact Scott County Transit System, Inc.
Additional information on Scott County Transit System’s nondiscrimination obligations may be requested by calling 573-472-3030.
If you believe you have been discriminated against on the basis of race, color, or national origin by Scott County Transit System, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.
How to file a Title VI complaint with Scott County Transit System, Inc.:
1. To obtain a Title VI complaint form, call 573-472-3030. We can fax or mail a copy of the form.
2. In addition to the complaint process at Scott County Transit, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region VII, 1200 New Jersey Avenue SE, Washington, DC 20590.
3. Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
4. The form must be signed and dated, and include your contact information. If information is needed in another language, contact 573-472-3030.
Reasonable Modification Policy
Background
Effective July 13, 2015, transit providers are required under 49 CFR 37.5(i)(3) to make reasonable modifications in policies, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of disability or to provide program accessibility to their services. The process to be used in considering requests for reasonable modifications is described in 49 CFR 37.169.
Basic process requirements that must be met are:
Procedure
Passengers can request reasonable modifications for all modes (fixed route, general public demand response, and ADA paratransit). Passengers making requests are not required to use the term “reasonable modification.”
Requests should be made at least the day before but flexibility is required for on the spot requests. The transit manager will review all requests and provide the determination. For on-the-spot requests, the driver should contact dispatch. Dispatch will contact the transit manager.
Documentation will be maintained regarding the request and the resulting action taken.
Public Information
The following statement will be posted on the website and the rider guide.
Passengers with disabilities may request modifications to current service procedures to access the service.
To make a request, please call us at 573-472-3030 or email us at scottcountytrans@hotmail.com. Please submit requests at least the day before the trip.
ADA Complaint
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download, or use our ADA complaint form or request a copy of the form by writing or phoning Scott County Transit System, Inc., 105 E. Center, Sikeston, MO 63801; 573-472-3030.
Click here to download our ADA Complaint form.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
Please submit your complaint form to address listed below:
Marilyn Schlosser, Executive Director
Scott County Transit System, Inc.
105 E. Center
Sikeston, MO 63801
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you.
Please contact us at 573-472-3030 or scottcountytrans@hotmail.com
How will your complaint be handled?
Scott County Transit System, Inc. investigates complaints received no more than 180 days after the alleged incident. Scott County Transit System, Inc., will process complaints that are complete. Once a completed complaint is received, Scott County Transit System, Inc. will review it to determine if Scott County Transit System, Inc. has jurisdiction.
Scott County Transit System, Inc. will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the
case, Scott County Transit System, Inc. may contact you. Unless a longer period is specified by Scott County Transit System, Inc., you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Scott County Transit System, Inc. may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an investigation is complete, Scott County Transit System, Inc. will send you a letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. If you disagree with Scott County Transit System, Inc. determination, you may request reconsideration by submitting a request in writing to Scott County Transit System, Inc. executive director within seven (7) days after the date of Scott County Transit System, Inc. letter, stating with specificity the basis for the reconsideration. The executive director will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the executive director will issue a determination letter to the complainant upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit
Administration.
Missouri Department of Transportation
External Civil Rights Division Title VI Coordinator
1617 Missouri Blvd P.O. Box 270
Jefferson City, Mo 65102-0270
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
Our Vision
In the near future, we are gearing up for significant enhancements. This includes the strategic placement of additional bus stops to improve accessibility and convenience for passengers.
Moreover, plans are in motion to expand the fleet of vehicles, ensuring that there are more options available to accommodate the growing demand.
These initiatives collectively aim to enhance the overall efficiency, accessibility, and reliability of public transportation, facilitating smoother journeys and better connectivity for communities.
Board of Directors
Michelle Worth, Chairman
Maude Harris, Sec./Treas.
Donald Swanner
James McMillen
David Avery
Barry Cook
Hunter Crowley
Tim Porch
Barry Blevins
Hudson Kuykendall
Meet The Staff
Marilyn Schlosser
Executive Director
Sherry Payne
Office Supervisor
Latricia Bowden
I.T. Specialist
Mark Young
Driver Supervisor
Drivers
Fred
Willie
Charlie
Walter
Don
Dispatchers
Shirley
Mary
Khrissie