Scott County Transit System, Inc.
ADA Complaint Procedures
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please provide all facts and circumstances surrounding
your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our ADA complaint form or request a
copy of the form by writing or phoning Scott County Transit System, Inc., 105
E. Center, Sikeston, MO 63801;
573-472-3030.
Click here to download our ADA Complaint form.
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
* Your name, address and telephone number. (See Question 1 of the complaint form.)
* How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
* The names of any persons, if known, whom the director could contact for clarity of your allegations. (See Question 11 of the complaint form.)
Please submit your complaint form to address listed below:
Marilyn Schlosser, Executive Director
Scott County Transit System, Inc.
105 E. Center
Sikeston, MO 63801
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 573-472-3030 or scottcountytrans@hotmail.com
How will your complaint be handled?
Scott County
Transit System, Inc. investigates complaints received no more than 180 days
after the alleged incident. Scott County Transit System, Inc., will
process complaints that are complete. Once a completed complaint is
received, Scott County Transit System, Inc. will review it to determine if Scott
County Transit System, Inc. has jurisdiction.
Scott County
Transit System, Inc. will generally complete an investigation within 90 days
from receipt of a complaint. If more information is needed to resolve the
case, Scott County Transit System, Inc. may contact you. Unless a longer
period is specified by Scott County Transit System, Inc., you will have ten
(10) days from the date of the request to send the requested information.
If the requested information is not received, Scott County Transit System, Inc.
may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After an
investigation is complete, Scott County Transit System, Inc. will send you a
letter summarizing the results of the investigation, stating the findings and
advising of any corrective action to be taken as a result of the
investigation. If you disagree with Scott County Transit System, Inc.
determination, you may request reconsideration by submitting a request in
writing to Scott County Transit System, Inc. executive director within seven
(7) days after the date of Scott County Transit System, Inc. letter, stating
with specificity the basis for the reconsideration. The executive director will notify you of the decision either to
accept or reject the request for reconsideration within ten (10) days. In
cases where reconsideration is granted, the executive director will issue a
determination letter to the complainant upon completion of the reconsideration
review.
Do I have other options for filing a
complaint?
We encouragethat you file the complaint with us. However, you may file a complaint with the Missouri Department of Transportation or the Federal Transit
Administration.
MissouriDepartment of Transportation
External Civil Rights Division Title VI Coordinator
1617 Missouri Blvd P.O. Box 270
Jefferson City, Mo 65102-0270
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590